Is Bruno Casino a qualitative Online Casino?

Bruno Casino certainly looks the part when it comes to a qualitative online casino. The website that they’ve created is very well made and easy to use. Finding games and everything in between is very easy and really doesn’t feel like a hassle at all.

The games are also from the highest quality. Every game has its own charm and no two games are exactly the same. You can find some of the biggest titles on the website as well so we can certainly say that Bruno Casino is a qualitative online casino.

Is Bruno Casino a reliable Online Casino?

Online gambling can be very tricky. Like with many other things in this world you need to be careful before putting your trust in a lot of these companies. A lot of online casinos aren’t exactly reliable and will take your money without ever paying you back. Good luck getting in touch with the customer service as well as they are usually nowhere to be found.

So to prevent you from losing your hard earned money we always look at the reliability of an online casino. There are a few ways to do this. Firstly we look at the licenses as they can tell you a lot already. If they have an license from a respected organization than you can already tell that they will be a bit reliable at least. Next to that we’ll look at other reviews from players to get the big picture.

So Bruno Casino has two licenses. The first license is from the Kahnawake Gaming Commission for the Canadian market. This license only applies to players from Canada. Though it’s still good to look at. The Kahnawake Gaming Commission is known for its strict rules. If they find out that a licensed casino breaks any rules they will revoke their license.

The other license is from the Curacao gaming officials. This license isn’t very trustworthy. The Curacao gaming officials do not offer any client protection so you can’t go to them with problems.

When we look at player reviews there are actually a lot of positive reviews which is surprising for an online casino. Usually the reviews will mostly be bad as players only leave a review when they aren’t happy. 89% of player reviews are actually 5 stars which is a very good indication of how reliable the casino is.

So the license with the Kahnawake Gaming Commission in combination with the good player reviews does give us the idea that Bruno Casino is a very reliable online casino.

How is the Bruno Casino Customer support?

Like many other online casinos you can reach the customer support of Bruno Casino 24/7. There are a few different ways to reach the customer service.

The best way to reach the customer support is through the live chat. The live chat offers the opportunity to speak with an employee within a few minutes.

You can also shoot them an e-mail through support@brunocasino.com. You’ll get an response within a few hours. This is also the way to reach them with any complaints you might have.

Bruno Casino also created an frequently asked questions page where you can find the solutions to the most common problems. We always advice you to search here before contacting the customer service as it can save you a lot of time and effort.

While the amount of options to reach them isn’t all that great they will always respond trough their live chat or e-mail.

What Payment Methods does Bruno Casino offer?

The amount of payment methods accepted at Bruno Casino is very extensive. You can choose between the following payment methods:

• Visa
• Mastercard
• Skrill
• eZee Wallet
• Volt
• Klarna
• Sofort
• EcoPayz
• Interac
• Instadebit
• iDebit
• Bitcoin
• Ethereum
• Litecoin
• Ripple

So as you can see there’s a lot to choose from. The amount of time it takes before your withdrawal is processed depends on the payment method used. Bank transfers will take up to 5 business days. Other payment usually take between 1-2 business days.

The currencies that are accepted at Bruno Casino are: EUR, CAD, NZD, CZK, ZAR, BGN, DKK, HRK, RON, and AUD.

You can only withdraw money using the same payment method that you used to deposit money. The minimum deposit amount is €15. If you want to withdraw money you need at least €50 on your account.

Are the Bruno Casino Terms and Conditions reasonable?

While the terms and conditions always need to be accepted before playing almost nobody ever reads them, right? We understand completely. The big texts filled with information is not exactly something enjoyable to read. But the terms and conditions of online casinos are usually filled with interesting information. So to save you some time we went ahead and picked out the most important stuff.

It’s important to note that the use of VPN is strictly forbidden and will result in the closing of your account and losing all of your profits.

Every player needs to be at least 18 years old and can’t have more than one account. If you want to create a new account you need to contact customer services.

To withdraw money you need at least €50. This is a pretty unreasonable policy in our eyes. Not a lot of casinos have this high of an withdrawal limit. To get to €50 can be pretty hard so this is something that you really need to think about before depositing money.

If you don’t use your account for more than 12 months a fee will be charged of €10 per month. This will be charged until your balance has reached a total of €0.

The rest of the terms and conditions are pretty standard and don’t need extra mentioning. All in all the terms and conditions are pretty reasonable. The only thing that is not that great is the withdrawal limit of €50.

Are the Bruno Casino Bonus Terms reasonable?

Bonus terms are usually the source of a lot of frustration. People see a nice bonus without realizing that there are a lot of rules connected to this bonus. So does Bruno Casino have reasonable bonus terms?

To qualify for a bonus you need to deposit at least €20. It can differ per bonus though how much you need to deposit exactly. The maximum deposit amount is always €100.

The wagering requirements at Bruno Casino are usually between 30 and 40. This depends on the bonus that you want. Everything above 30 is a bit high, but nothing extraordinary.

Most bonusses need to be used within 7 days which is a bit of a short period. Let’s say you’ve received a bonus amount of €100 which needs to be wagered 30 times. This means you need to wager an amount of €3.000. That’s a lot of money to wager within 7 days.

While these bonus terms are nothing out of the ordinary they are not the most favorable for players. The short time period combined with the high wagering requirements can make it a bit of a hasty task.

How is the Bruno Casino Privacy Policy?   

The privacy policy of Bruno Casino isn’t the most extensive one we’ve ever seen. They don’t share a lot of information about what happen to your personal information. This isn’t something that is very well done by them. It makes it so that we don’t know with what parties they share information or how your information is protected.

We know for sure that every piece of information you share during the registration process will be saved and stored. They do not disclose for how long this information is stored.

The privacy policy of Bruno Casino isn’t exactly great. They share very little information about your personal information and what happens to it.

How is the Responsible Gambling Policy of Bruno Casino?

Responsible Gaming is a big theme lately. People are more and more concerned about mental health and the problems of addiction. This is why it’s expected from online casinos to take proper precautions to prevent people from getting addicted to gambling.

Like the privacy policy they’ve done the minimum to make a nice responsible gaming policy. They share some information about steps you can take and measures that can be taken by the player, but nothing too creative.

You can set limits for your spending, losing and deposits. Setting higher limits will always happen directly. Lowering limits needs to be confirmed through your e-mail. There is no time limit though which is usually the way they prevent players from abusing the limits.

It’s also possible to set a Cooling-Off Limit. This can be set for 1 week, 1 month 3 months or 6 months. During this period you won’t be able to play games. You can still withdraw your money.

If you want to be excluded completely for a period of time you can request Self-exclusion through the customer service. They will then block your access to the website completely.

They also name some organizations that you can go to for help, but they don’t include any contact information or any information for that matter.

The responsible gambling policy of Bruno Casino is a bit lackluster and doesn’t really encourage players to really play responsibly.