Reel Island Casino
Reel Island Casino
An honest review about Reel Island Casino
If you’re on the Reel Island site, you’ll understand what I’m about to say: you’re in the mood for a holiday right away. You will be welcomed with a cheerful theme that will make you want to take a chance. In addition, they run on the platform of White Hat Gaming, which has already built several successful casinos in recent years. But what about Reel Island? Are they as good as the rest? We’re going to find out for you today.
Reel Island has been around in the gambling industry for several years now. The casino virtually opened its doors in 2015. Since 2015, some changes have also taken place. They have changed hands sometimes. Reel Island is currently under White Hat Gaming – one of the biggest online gambling platforms and a company that owns some other successful brands. White Hat Gaming delivers a market-leading iGaming platform that is secure, scalable, and reliable. The casino’s website is fully licensed by the Malta Gaming Authority and the UK Gambling Commission. The Company is licensed and regulated: in Great Britain by the Gambling Commission under account number 52894; by The Malta Gaming Authority under licence number MGA/B2C/370/2017 (issued 01/08/2018) for all other customers.
Read on, we are happy to explain our ratings.
White Hat Gaming
An online casino entails a lot. Besides the fact that it takes a lot of time and effort, it costs a lot of money. You might also imagine that many casinos do not have the money to start up. Various platforms offer a solution for this. White Hat Gaming aggregates the games from different developers into one package. It is a kind of menu card. White Hat Gaming does business with Net Entertainment, Quick Spin, NYX Gaming, Ezugo, NextGen Gaming, iGaming2Go, 2 by 2 Gaming, Betsoft, Aristocrat, Multicommerce Gaming Studio, OMI Gaming, ELK, 1×2 Gaming and Leander Games.
White Hat Gaming Limited is the Maltese branch from which various (White Label) online casinos are run. But if we dig a little deeper into the matter, we see that there is also a White Hat Gaming Inc. This is a company based in the United States of America. The American branch of White Hat Gaming has several gambling licenses. The company has licenses in several US states. Think of Colorado, Michigan and Pennsylvania.
Things are in order, which is also apparent from the online casino license that White Hat Gaming has received in the United Kingdom. In any case, that means that the games are fair and that this online casino is financially stable enough to pay out prize money. Because everything runs through White Hat Gaming, you can be sure that a large team of specialists is ready to arrange everything neatly and quickly. White Hat Gaming now has about 36 casinos operating on its platform and it looks like many more will be added in the coming years.
What about Reel Island Games?
The majority of online casinos offer more slot games than anything else, and this one is no exception. Of the 650 or so games on offer, about 570 of them are slot games. However, don’t let this fool you into thinking these are all the same. Of course, all slot games have a theme, so you can choose based on which one is most appealing to you. This can be fun, especially when large companies like Microgaming have deals with TV and movie licences so that you can have a go at something like the Jurassic Park slot game offered on this site. If you are less of a fan of slots, then there are still plenty of options for you here. The table games offer all your favourite variations of roulette, blackjack, baccarat, and poker, so you can also play such options as punto banco or red dog.
The games are powered by some of the best software providers in the industry. You can look forward to playing games created by software providers such as NetEnt, Microgaming, Evolution Gaming, Big Time Gaming, Pragmatic Play, Red Tiger, and many more. With such a huge number of developers on board, it’s no surprise that you get an outstanding gaming variety here.
Reel Island videoslots
Tongues at the ready because you are going to be licking your lips at the appetising feast of slot machines available at Reel Island Casino. Why? Well, it’s simple. Twelve different software providers are delivering the slots, including some big names and a few lesser-known developers. As such, punters are spoilt rotten when it comes to choosing. As written out of the 650 or so games about 570 are slot games. So, we are certain that there is a game there you will like.
Some people prefer to play jackpot slots – and there are over 30 different ones at Reel Island. These allow you to win in the same way as on any other slot game but also offer the chance to win a jackpot, which may be well into the millions. A jackpot slot game is linked across all casinos so every time anyone bets on that game from anywhere in the world, the jackpot will go up.
Reel Island live games
Reel Island casino wants you to have a wholesome experience, and that is why it added a fantastic selection of live games to bring the authentic atmosphere of a land-based casino to your home. The live casino at Reel Island is powered by Evolution Gaming – the world leader in the live dealer market and a company that’ve managed to create the highest-quality live casino games. The live dealer games at Reel Island include classics like Roulette, Blackjack and Baccarat – but Evolution Gaming also offers several more unique live games, including Crazy Time, Monopoly Live, Dream Catcher and Deal or No Deal Live.
The total score on Games:
Is Reel Island a qualitative online casino?
Reel Island strives to deliver quality in all areas and you can tell they are committed to that. They offer very good games that make many players’ hearts beat faster. You can choose from hundreds of different games. The casino is immaculate in all aspects of its operations, from banking and mobile compatibility to support, promotions, and licensing. One of the biggest advantages of this gambling site has to do with diversity. Below we would like to take a closer look at why Reel Island is such a good casino.
Is Reel Island a reliable online casino?
When you search the internet for an online casino, thousands of search pages come up with different casinos. We can tell you that many of these casinos do not have the best intentions for you and are therefore not reliable. It is important to check whether a casino is reliable before playing. Of course, gambling is about winning money and spending money. You, therefore, want to be sure that your money is handled safely and fairly. To determine whether a casino is reliable, you can assess several aspects: licenses, customer service, terms and conditions, bonus conditions, deposit and withdrawal, payment options, and more. What we can say after extensive research is that Reel Island is a reliable casino. As written Reel Island is an accredited gambling site that runs its betting operations under the umbrella of White Hat Gaming Limited whose main offices are registered in the jurisdiction of Malta. The company has acquired a license from its local regulator, the Malta Gaming Authority but services UK players under separate permission from the UK Gambling Commission. Reel Island proudly carries the seal of approval of eCOGRA, which is to say players who register there can rely on safe and fair gaming.
What about the Reel Island customer support?
There are two ways to communicate with the support hosts and hostesses of Reel Island Casino; e-mail or via live chat. The chat is staffed around the clock ensuring players from different accepted countries can receive instant and adequate help whenever they need it. The hosts are very quick to answer and provide extensive information no matter what question or issue you may have. The staff is quite competent, and they know what they are doing, which is not as normal as you may think.
When you are facing issues, there is no need for you to escalate them to many different levels until someone finally pays attention to you. Of course, if you are in no hurry, you can always write to them at email@example.com. The only thing that could be added is a phone number, but if the live chat is competent that may not be necessary.
What payment methods does Reel Island offer?
When you gamble your money must be handled safely. You hope that the casino has pure intentions. The process of depositing and withdrawing says a lot about the reliability of a casino. Therefore, it is also important that we check whether Reel Island has this process in order. Whichever country you are playing from at Reel Island Casino, you will have a decent selection of payment methods available to you to make your deposits and withdrawals. These include Visa, Mastercard, Trustly, Sofort, PaysafeCard, PayPal, Skrill, Bank Wire, MuchBetter, Neteller and some less popular payment methods. New payment methods are regularly being introduced. To follow industry standards and their UK gambling license, you will most likely be asked to prove your identity before making your first withdrawal – this is simply done in a few emails where you are required to send a copy of your Passport or Driving Licence to their verification team. Deposits to the player account are made by transfer of money to the account by way of the payment methods stated in the Deposit tab upon login to your account.
All withdrawals will be paid back to the same payment method used to deposit the account. Withdrawal process times vary on each deposit method but using Skrill or Neteller will see a much quicker route to your account as there is less processing time with online e-wallet accounts. Cashouts to your bank or debit/Credit card will be the usual 1-2 working days but it’s often closer to the 2 days. The minimum withdrawal is €10. To make a withdrawal, you must have made or made a minimum of one purchase in your lifetime with us and you have wagered at least once, in full, the deposited amount. Unless otherwise agreed in writing, the maximum you may withdraw in any week is 2500.00 EUR – Weekly. VIP players may be eligible for a withdrawal limit increase.
Are the Reel Island terms and conditions reasonable?
Terms and conditions, every player must deal with it. Likewise, Reel Island has its terms and conditions. There is always plenty to read in the conditions and we, therefore, recommend that you really do this, they are there for nothing. If you are aware of the conditions, you will also be less likely to be surprised. Reel Islands’ terms and conditions are certainly reasonable. There are, however, a few things that we would like to point out to you. Because although we have already said that it is wise to read the terms and conditions, we know from experience that this often does not happen. Not only do we think it is important that you read the general terms and conditions carefully, but also Reel Island itself. They indicate that you should read them carefully because if you use the website in any way, these terms and conditions apply. Below are a few notable or important things.
- If you open or use the Website while residing in any Restricted Territory, or when a new territory is added to the Restricted Territories List: your account may be closed by us immediately; any winnings and bonuses will be confiscated and the remaining balance returned (subject to reasonable charges), and any returns, winnings or bonuses which you have gained or accrued will be forfeited by you and may be reclaimed by us; and you will return to us on demand any such funds which have been withdrawn.
- Following 12 months of uninterrupted inactivity, we will send a reminder mail to you via the e-mail address saved in your account details. Upon receipt of this reminder mail, you will have 30 days to log into your player account. If no login is registered within this 30-day period, €5 of real money credit will be deducted from the balance. If the balance is less than €5, the whole amount will be deducted. If the account remains inactive for 13 consecutive months since your last login, you will be sent a reminder mail every month and a monthly charge of €5 will be incurred and deducted from the real money account accordingly until either the balance is €0 or you log into your account.
- Please note that we aim to provide you with a substantive response as soon as practically possible and seek to resolve your Complaint within 10 days from the date we receive the Complaint. We shall notify you of any time extensions as part of our initial response.
Are the Reel Island bonus terms reasonable?
In addition to general terms and conditions, you also have bonus conditions. Bonus conditions are attached to every casino bonus that you come across on the internet. As with the general terms and conditions, reading the bonus terms and conditions is extremely important. You don’t want to be surprised. A reliable casino has fair bonus conditions, more important is to pay attention to this. Why are there any bonus conditions? The reason for this is simple, namely, to prevent bonus abuse. Without drawing up bonus conditions, it is possible to activate a casino bonus and have it paid out immediately, without wagering in the online casino. The terms and conditions can be found in the footer under the raffle bonus conditions. Reel Island has a separate page that describes the promotion conditions. This is an extensive page so it will take you a while to go through. And yes, Reel Islands terms and conditions are certainly reasonable, but we would like to explain the most important bonus conditions for you. We’ll explain the main standard terms and conditions in a minute, you’ll have to read through the bonus terms to find out which ones exactly apply to your specific bonus.
- We have a zero-tolerance policy towards bonus abuse, fraud, taking unfair advantage of us and/or other suspicious activity, and we reserve the right to block and remove bonuses, associated winnings and/or deposits from accounts that we suspect, at our sole direction, are involved in such activities or behaviours.
- Bonus amounts credited to a player’s bonus account are subject to thirty-five (x35) times wagering requirements before they are converted to your Cash Balance and can be withdrawn (unless explicitly stated otherwise in the Significant Terms).
- All bonuses except free spins will expire after 30 days of account inactivity unless the Significant Terms state otherwise. All free spins will expire after 10 days from the date they were awarded unless the Significant Terms state otherwise. We reserve the right to remove unused bonuses and related winnings if the promotion’s terms are not fulfilled within this period.
As written, the privacy statement of Reel Island is very extensive. The page contains all the information a privacy statement should have. It is a clear and well-arranged document in which they are transparent about the function of the collected data and what happens to it. In a table, they clearly show why they collect the data and its basis. Information that is stored is: first and last name, address details, e-mail address, date of birth, bank account number, copy of passport or identity card, username, and gender. Precisely because the document is so extensive, it radiates reliability, it doesn’t look like they have anything to hide. Another important point is that the privacy statement is written in clear and understandable language, you will not be overwhelmed with legal jargon.
Reel Island provides a safe gambling environment. For that purpose, the casino utilises advanced firewalls and SSL encryption technology to protect the players’ sensitive information. Reel Island does its best to handle your data securely but cannot guarantee this with 100% certainty. They say the following about it: “Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Information, we cannot guarantee the security of any personal data that you disclose online. You accept the inherent security implications of using the internet and will not hold us responsible for any breach of security unless we have failed in our obligations under data protection legislation. For your privacy protection, we encourage you not to include sensitive Information (such as credit/debit card numbers) in any emails you may send to us.”
How is the responsible gambling policy of Reel Island?
As Reel Island is licensed by the UK Gambling Commission this means they are required to have a page on the website dedicated to responsible gaming. This is of course also the case. This page presents several tools that you can use as a player to continue playing responsibly. You are also told what to do when gambling becomes a problem. The page is not very extensive, but it does give you all the information you may need.
A few examples of these tools:
- Self-Assessment: by answering several questions you gain insight into the extent to which your gaming behaviour is risky or even problematic.
- Set limits: Set a maximum amount you want to deposit, play or lose per day, per week or month. You can also set time limits.
- Block account: you can also have your account blocked temporarily or permanently.
- Time alert: Helps you keep track of time and will alert you.
- Pause account: Close your account for some time of your choosing.
- Loss Limit: Limit the amount of money that you can lose.
Assuming that players can feel an uncontrollable urge to keep on gambling, they can contact the customer support representatives who are always ready to assist them.
The total score on Reliability:
More information about Reel Island and the company behind it
Reel Island Casino: an online casino known, among other things, from the rather strict English market. The online casino itself indicates a good range of online slots. The casino also shows to use bonuses. The logo also depicts a ‘Reel’: the roles we saw on the (old-fashioned) slot machines. And now we are curious where exactly Reel Island comes from. Because as is often the case, there is an online casino here that is part of a larger company. After all, there is a company behind Reel Island Casino:
White Hat Gaming Limited, a product by White Hat Gaming Inc. White Hat Gaming Limited, is located in gambling paradise Malta, under the number C73232.
- White Hat Gaming is licensed in England (through the UK Gambling Commission);
- White Hat Gaming also has, as suggests, a License with the Maltese MGA.
Now the purpose of this text is not to persuade you to gamble at Reel Island. We want to give you just a little more than that. Because let’s be honest: judging whether an online casino is not always easy. For example, if you only read about game offerings, customer service, and bonuses, you don’t know if there is a reliable party behind it. And we want to do that with this article! So we want to give you a look at the party that Reel Island Casino has founded. And if said, that’s White Hat Gaming.
In this article, we look at several things that can give you a better idea of this online casino:
- The history of (the company behind) Reel Island Casino;
- Remarkable information available about Reel Island;
- Figures that be known about this online casino;
- Any news and more.
Hopefully, this article will help you increase your knowledge about the online gambling market again. Always keep up to date with the most relevant casino news? Then check out our blog page regularly.
The history of Reel Island Casino
White Hat Gaming Limited is the Maltese branch from which several (White Label) online casinos are run. But if we dive a little further into the matter, we see that there is also a White Hat Gaming Inc. This is a company based in the United States of America. The American branch of White Hat Gaming holds several gambling licenses. For example, the company has licenses in several US states. Think of Colorado, Michigan, and Pennsylvania as well.
White Hat Gaming Inc. is known for solid initiatives in the online gambling world. The company is working on various issues. Think of:
- Payment options;
- Customer Services;
- Development of gambling games.
In 2015, the American company decided to set up a Maltese branch. This Maltese branch is named White Hat Gaming Limited. Founded in 2015, this company obtained a gambling license from the Maltese Gaming Authority (MGA) and later from the UK Gambling Commission.
Remarkable information about Reel Island Casino
Reel Island seems to take responsible gambling quite seriously. There is quite a bit of information on this subject on the website. And that in itself makes sense: the UK Gambling Commission is stringent when it comes to addiction prevention of gambling. It is also noticeable that Reel Island Casino has the following logo at the bottom of the website:
BetBlocker is a project that is active thanks to donations from various parties. With BetBlocker, people with financial problems (e.g., gambling) can block specific gambling-related issues. And how does BetBlocker work? BetBlocker works for people (in the UK) who don’t want to access online casino websites anymore; if you install BetBlocker on your device, it is no longer possible to gamble on the URLs that are in the BetBlocker database. And Reel Island thus supports this project through donations!
Also noteworthy: Reel Island Casino is not a standalone online casino. Reel Island is part of the White Hat Gaming concern. Many different online casinos are like White Label Casino attached to White Hat:
- Playzee Casino
- Casimba Casino
- 21 Casino
- Barz Casino
- Grandivy Casino
- Jackpot Village
- Jonny Jackpot
- Fruity Casa Casino
- Slot Planet Casino
- Spinrider Casino
- Templenile Casino
- And more…
And what is a white label casino exactly?
It happens pretty often these days: larger companies that build a white label solution for online casinos. This is also the case with Reel Island. White Hat Gaming has created a platform that has a fixed package of games, slots, payment options, and bonuses. And although a white label casino can feel just as easy and seem to be its online casino, this is not the case.
Known numbers about online casino Reel Island Casino
It is always challenging to get exact numbers from a white label casino. So, for example, if we want to know how much money Reel Island brings, that’s something we can’t just find. Nor can we determine how many people from the Maltese White Hat Gaming Limited are working on the Reel Island concept. However, we know that White Hat Gaming Ltd employs around 75 people and that there are approximately 44 million euros a year turning. So that is not scanty. And at White Hat Gaming Inc. (the American branch)?
- More than five international offices (London, Gibraltar, USA, Malta, and Cape Town);
- 120 content providers;
- More than 3000 games;
- 500 staff.
Pretty impressive. White Hat Gaming is a well-known name in the online casino world.
Reel Island Casino in the news
On January 28, 2021, the news was announced that White Hat Gaming had been fined by the UK Gambling Commission (UKGC). The UKGC is pretty strict. The suspicions focused on problems in the context of flawed player procedures and poor anti-money laundering policies. For example, two players had lost vast amounts of money in a short time. And White Hat Gaming could not properly indicate where this money came from from the players.
What is Reel Island Casino best known for?
Reel Island Casino is a white-label casino from White Hat Gaming. In addition, Reel Island Casino is known for having a license in the UK: this is by no means the most straightforward industry to obtain a license. Reel Island Casino also has comprehensive payment options:
- and more.
The Online Casino also strictly complies with the policy in responsible gaming. In addition, there are multiple references on the website to help in the context of addiction problems in gambling.