Virgin Games Casino

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Virgin Games Casino

An honest review about Virgin Games

Perhaps the name Sir Richard Branson means something to you. He is a British billionaire, entrepreneur, and business magnate. In the 1970s he founded the Virgin Group, which today controls more than 400 companies in various fields. One such company was Virgin Games casino which he founded in 2004. Though it has retained the famous appellation, the casino was bought by social gaming enterprise Gamesys – itself no small fry in what a congested market is – in early 2013.

As written, Richard Branson founded Virgin Games in 2004. Virgin Games is one of several companies that Branson was able to add to his list. In 2013, the company went through some major changes when it was acquired by Gamesys. Virgin Games was born out of our desire to shake up the UK gambling industry and change the game for the better. We are committed to providing our players with the highest standards of customer care and transparency, as well as rewarding members with chances to play for free spins and cash with our daily games in The Vault, our home of rewards and prizes.

The Gamesys company was founded in 2001 and Gamesys Operations Ltd. was set up only a year later and put into action. The end goal has always been to be a leader in the iGaming industry, and it is fair to say that the Gamesys name is now considered to be in the top level of companies who provide online gaming entertainment in the UK and around the world. The offices are based in Gibraltar and the capital of the UK, too. We found that there are over 1,000 employees currently working for the wider Gamesys name.

The operator is very much focused on the UK as its core market. As such, naturally, you will find British pounds sterling accepted and the English language as standard. Euros are also widely used, and this comes along with the Gibraltar license and the wider target markets that it offers. Japan has been a successful move for the operator in the past and the US, Sweden, Brazil, and Germany are all in the sights of Gamesys Operations Limited in the future.

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Read on, we are happy to explain our ratings.

Games at Virgin Games

As you might expect from an online casino owned by a reputable outfit like Gamesys, Virgin Games boasts a stellar array of fun games. The bulk of the options is centred around the casino, poker, slots, and bingo iterations. That latter fact is no surprise given Gamesys’ ownership of the huge Jackpotjoy Bingo brand. They are offering a range of over 200 online slots and classic casino games; they also host live casino and poker games. Whatever your choice of game, you’ll find some appreciable action on this portal.

Unlike most online casinos, which are continually adding new games, Virgin Games has done the opposite, removed games to make the total number of games fewer. For example, Microgaming and Playtech slots that were available previously are now gone. There are still plenty of high-quality slots left, though. And eventually, there will be added more games to its catalogue.

Video slots at Virgin Games

If you’re a slot fan, then you can play some of the best around, such as Cleopatra, Starburst, Gonzo’s Quest, Hansel and Gretel, Da Vinci Diamonds and Rainbow Riches. You can also play the popular branded slot, Guns ‘N Roses. There are also jackpot games to be had, such as the fun and quirky Double Bubble. While not as many as some of its contemporaries, overall, it’s hardly a trifling selection. Punters can try their hand at titles created by a dozen esteemed software providers, among them NetEnt, Blueprint Gaming, Barcrest, WMS Gaming and IGT. Gamesys also manufacture its unique video slots.

Live games at Virgin Games

If you like the atmosphere of online live casinos, then you can check out the offering here which is great. You have the option of playing with live dealers on games such as Live Roulette, Live Blackjack, Live Poker, Live Baccarat, Dragon Tiger Live, Ultimate Texas Hold’em Live, Dream Catcher and Casino Hold ‘em. Further to this, should you wish to play bingo, then you can choose from both 90 ball and 75 ball games. You can also try out instant win games like Box Blitz and Pillars of Fortune. Finally, if you’re into poker, you can join the Wild Seat Poker or join the Poker Tournaments that are in play.

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Is Virgin Games a qualitative online casino?

Since its inception in 2004, the Virgin Games Casino has become one of the best online casinos in the United Kingdom. Since procuring the Virgin Games collection, Gamesys has progressively transferred the website to its excellent software. Virgin Games, unlike most of its competitors caters entirely to UK gamers, which is tremendous if you live in these fair islands, but a slight disappointment if you don’t. Regulated and licensed by the Gambling Commission in the UK, as well as the Gibraltar Gambling Commissioner and Gibraltar’s government, the casino provides many poker and bingo games. The casino is immaculate in all aspects of its operations, from banking and mobile compatibility to support, promotions, and licensing. Below we would like to take a closer look at why Virgin Games is such a good casino.

Is Virgin Games a reliable casino?

When you search the internet for an online casino, thousands of search pages come up with different casinos. We can tell you that many of these casinos do not have the best intentions for you and are therefore not reliable. It is important to check whether a casino is reliable before playing. Of course, gambling is about winning money and spending money. You, therefore, want to be sure that your money is handled safely and fairly. To determine whether a casino is reliable, you can assess several aspects: licenses, customer service, terms and conditions, bonus conditions, deposit and withdrawal, payment options, and more. What we can say for certain is that Virgin Games is a very reliable casino.

Virgin Games is different from many other online casinos. First, being restricted in several markets makes it difficult to get accessed by some online players. If you are from Ireland or the UK, Virgin Games will give you a list of the games offered which is not too long, but it includes terrific slots from NetEnt and IGT. The collection guarantees you a good variety made of over 100 slots and countless table games, video pokers, live casino games, and direct win options meaning it’s a reality, not a scam.

The best part about this online casino is that the website is reliable, and the brand is popular. There are also incredibly attractive offers to assist the players and free bets to make the games more interesting. It’s certainly worth signing up and playing in Virgin Games because the wins don’t take long to accumulate in your account. Virgin Games is licensed and regulated by the UK Gambling Commission and the Government of Gibraltar, so you can play at this casino with confidence that your financial transactions and personal information are entirely secure, and all the games offered are reliable and fair. You can rest assured that with the support of Gamesys behind it, Virgin Games Casino is completely safe and trustworthy.

How is the customer support at Virgin Games?

Something that many people agree on is that virgin games excel in service. Anytime, anywhere 24/7, the customer support department is available throughout. Customer service is not only necessary but mandatory to make gamers feel safe and relaxed as they enjoy their games. The customer service agent’s response is proper by all standards. Furthermore, their live chat response is spot on, and the queries get resolved straightaway.

Other ways of getting more assistance from the customer support at Virgin Games is through sending an email, by filling out the web form provided in the Need a Hand segment, which is another name for Contact Us, or Help. You can also contact them by simply dialling 0800 083 1833. It is a free phone contact open to all layers residing in the United Kingdom. Their email might also be convenient at some point which is support@virgingames.com. However, most inquiries can be dealt with the fastest through live chat straight via the Virgin Games site.

What payment methods does Virgin Games offer?

When you gamble your money must be handled safely. You hope that the casino has pure intentions. The process of depositing and withdrawing says a lot about the reliability of a casino. Therefore, it is also important that we check whether Virgin Games has this process in order. Virgin Games are professionals when it comes to banking, and they are fast as well. They provide you with a variety of banking choices. You can utilise both debit cards and e-wallets, but you can also use wire transfers. Nonetheless, withdrawal options are less than the deposit options. You can make your deposits using PayPal, Maestro, MasterCard, Visa Electron and Visa, Paysafecard and Skrill. When making your withdrawals, you have fewer selections although this number is satisfactory. You can use Visa, Skrill, PayPal, MasterCard and Neteller.

The pending time for any transaction is a maximum of 24 hours. However, E-wallets are the fastest method to transfer your cash, with transactions getting completed within 48 hours. Bank transfers and credit transfers take around 2 to 5 business days to complete. There are no expenses for withdrawals or deposits, and while they do not support an array of payment methods, you can credit your account via debit card, Paypal or Neteller.  Those are more than enough options for most players in the UK. Virgin Games try to process all the withdrawals within 24 hours. Most members receive their money as fast as 6 to 8 hours.

Are the Virgin Games terms and conditions reasonable?

Terms and conditions, every player must deal with it. Likewise, Virgin Games has its terms and conditions. There is always plenty to read in the conditions and we, therefore, recommend that you really do this, they are there for nothing. If you are aware of the conditions, you will also be less likely to be surprised. Virgin Games’ terms and conditions are certainly reasonable. There are, however, a few things that we would like to point out to you. Because although we have already said that it is wise to read the terms and conditions, we know from experience that this often does not happen.

To be honest, there’s nothing that stands out in Virgin Games’ terms and conditions. Other than the standard things that are mentioned that you would be familiar with if you are familiar with casinos, there are no specifics. The only thing we would like to point out to you is the following: Virgin Games offers a loyalty program. Separate conditions apply to this loyalty program, be aware of this and read it through. Virgin Games strives to ensure its terms and conditions are accurate and current. However, they accept no responsibility for any errors or inaccuracies. It’s your responsibility to make sure you confirm the terms of all promotions you accept with their website before you start playing. The conditions are written in clear and understandable language. They also have a definition list at the beginning to explain the more difficult terms. Although it is a somewhat longer document, it is easy to read through. We are very pleased with Virgin Games’ terms and conditions and can say that they are reasonable.

Are the Virgin Games bonus terms reasonable?

In addition to general terms and conditions, you also have bonus conditions. Bonus conditions are attached to every casino bonus that you come across on the internet. As with the general terms and conditions, reading the bonus terms and conditions is extremely important. You don’t want to be surprised. A reliable casino has fair bonus conditions, more important is to pay attention to this. Why are there any bonus conditions? The reason for this is simple, namely, to prevent bonus abuse. Without drawing up bonus conditions, it is possible to activate a casino bonus and have it paid out immediately, without wagering in the online casino. The terms and conditions can be found in the footer under the raffle bonus conditions.

Virgin Games’ bonus terms can be found in the terms and conditions document. So, it is not a separate page or document. There are not very many provisions which means that it will not take very long before you have read everything. And yes, Virgin Games terms and conditions are certainly reasonable, but we would like to explain the most important bonus conditions for you. We’ll explain the main standard terms and conditions in a minute, you’ll have to read through the bonus terms to find out which ones exactly apply to your specific bonus.

  • Our Decision is Final: You agree that we and our records (and/or the records of any of our third-party Game and/or service providers) shall be the final authority in determining the terms of any Games you play, any Wagers you place and the circumstances in which such Wagers were placed, subject to your rights under section 20.1 of these Terms and Conditions.
  • From time to time we may offer you the chance to enter competitions and promotions. We will provide the specific terms and conditions for such competitions and promotions at the relevant time. You should therefore read these Terms and Conditions in combination with the applicable specific terms for any competition or promotion you wish to enter. Where such specific terms conflict with these Terms and Conditions, the specific terms will take precedence.

What about Virgin Games’ privacy policy?

Virgin Games’ privacy policy is very extensive and that’s good to see. To create an account at a casino you must leave a lot of information. Much of this data is also very personal, you don’t want it falling into the wrong hands. Since the new privacy legislation means the General Data Protection Regulation (GDPR), companies are obliged to have a privacy statement on their site. Several things should be made clear in the privacy statement: what data is collected, for what purposes, how long the data is collected, whether third parties have access to data, how your data is secured and what your rights are. We have therefore investigated whether Virgin Games handles your data properly.

As written, the privacy statement of Virgin Games is extensive. The page contains all the information a privacy statement should have. It is a clear and well-arranged document in which they are transparent about the function of the collected data and what happens to it. In a table, they clearly show why they collect the data and its basis. Information that is stored is: first and last name, address details, e-mail address, date of birth, bank account number, copy of passport or identity card, username, and gender. What is also very nice is that they have split the tables into different categories. For example, there is a table with all the information they collect from you that you have given them, but there is also a table that shows what information they receive from you from third parties. It’s good to see that there is an extensive report. Finally, we think it’s good to see that Virgin Games has a definition list with privacy-related concepts explained. We can imagine that if you are not familiar with the GDPR, many words are difficult or impossible to understand. It is therefore very useful that Virgin Games explains the meaning of the terms.

Precisely because the document is so extensive, it radiates reliability, it doesn’t look like they have anything to hide. Another important point is that the privacy statement is written in clear and understandable language, you will not be overwhelmed with legal jargon. Virgin Island provides a safe gambling environment. Virgin Games cooperates with the most secure and the best payment providers alongside SSL encryption. Moreover, they have a privacy policy in place to safeguard your anonymity and ensure your privacy. Additionally, Virgin Games Casino is associated with the respected GambleAware, meaning you are in good hands while playing in this online casino.

How is the responsible gambling policy of Virgin Games?

“At Virgin Games, Responsible Gambling is a top priority – as is making sure you’re having the best time possible on our site. Keep in control of your gaming, and you’ll enjoy our games a whole lot more. Only bet what you can afford to bet and set sensible limits for yourself – that’s the key to responsible gambling.” This is the first thing you read when you’re on the page that is dedicated to responsible gambling. Virgin Games has a strong commitment to responsible gambling. They sponsor relevant charities and support groups, like GamCare.

Virgin Games does a lot to keep gambling fun. When it is no longer fun, it can become a problem. For example, they have drawn up a questionnaire that you can check yourself. If you answer more often with yes than no, there is a chance that you have a serious problem. This is one of the ways they give you to avoid developing problems. In addition, the Virgin Games team is available 24/7 to help or advise. Another very good point is that you can turn off or reduce Virgin Games ads. People find themselves more likely to gamble after seeing gambling adverts outside of their normal routine. Being able to block adverts is, therefore, a very good solution.

Responsible gambling tools that Virgin Games has:

  • Deposit limit
  • Session reminder
  • Account cool off
  • Account self-exclusion

It is also illegal for persons under 18 years of age to sign up for an account with Virgin Games. The company performs electronic verifications using third-party data reference companies to validate the identity and age of all members. If the age verification is not complete within 72 hours of registering an account and depositing money, then your account is frozen, meaning you cannot use it to bet until your identity gets verified.

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