Is CasiGo Casino a qualitative Online Casino?

Quality is something that CasiGo really tries to imbed in their service. The overall feel of the website is just great and they’ve really managed to create a nice experience for us fans of online gambling.

With more than 80 different game providers it’s hard not to be a good online casino. When you have this many games to offer and this great of an website it’s really hard to not be considered qualitative. So we can honestly say: Yes! CasiGo is a very qualitative casino.

Is CasiGo Casino a reliable Online Casino?

Reliability is something that is extremely important when you want to go online to gamble. The sad reality is that there are a lot, and I mean a lot, of unreliable online casinos online. These casinos tend to lure you in with great promises and awesome promotions, only to be ignored when your withdrawal won’t come through. Gone is your hard earned money.

So this is why it’s advised to always advised to be cautious when you are looking for an online casino. Luckily there are a lot of online websites that do the research for you, so you don’t have to. We are one of those websites! So is CasiGo reliable?

We can honestly say that CasiGo is a very reliable online casino. We’ve gone deep into the website and searched through a lot of customer reviews to come to this conclusion. The company behind CasiGo, White Hat Gaming Limited, is licensed under Maltese laws. Their casinos are also licensed at the UK Gambling Commission under number 52894. This already tells us that they’ve got their things sorted. The UK Gambling Commission is known for their strict and thorough controls.

How is the CasiGo Casino Customer support?

CasiGo has a very well managed customer support. They are available 24/7. Next to that they also have an extensive FAQ page where you can find a lot of answers. Often times you’ll find the solution to your problems on this page.

If the FAQ page didn’t help you can reach the customer service through various ways:

Live chat is the best way to reach the customer service. Once you send a message you’ll find that they respond within a few minutes, but often even faster than that. The live chat can be opened at any part of the website, whether you’re playing a game or just looking through the home page.

You might prefer to send them an e-mail which is also possible. Simply send your problem or question to support@casigo.com. This is a lot slower than the live chat though. They try to respond within 24 hours.

For VIP customers they’ve added a little extra. VIP customers have their own team at their service that will help them with any problem as quickly as possible. While moving through the VIP tiers you’ll get a very personalized experience and even your own contact person.

What Payment Methods does CasiGo Casino offer?

CasiGo offers a lot of different payment methods. Every withdrawal or deposit is encrypted using SSL technology so you’re payment information is always safe.

You can deposit and withdraw your money using the following payment options:

• Visa
• Mastercard
• Sofort
• Skrill
• Neteller
• PaySafeCard
• Apple Pay
• PayPal
• Bank Transfer
• Interac Online

As you can see there are a lot of different ways to deposit and withdraw money. Especially options like Apple Pay are very modern. This casino is one of the few online casinos that actually accept Apple Pay.

The minimum amount of money you need to deposit is $10. Deposits will be added to your account almost immediately, but it depends on the used method. Withdrawals usually take two working days, but can take up to five depending on the withdrawal method used.

Are the CasiGo Casino Terms and Conditions reasonable?

The terms and conditions are usually very long and boring. Almost none of us ever read them probably. Usually this is fine, but with casinos it can be smart to actually look at them. We do understand that you don’t want to do that, so we did it for you!

CasiGo does not have any terms or conditions that are very unreasonable. Most of the terms and conditions are very standard. There are some things to look out for though.

If you break any rules on the website your account will be closed and you’ll lose the money that’s on your account. These rules are things like owning more than one account or using the website from a country that is not allowed.

The maximum amount you can win from a single spin is €250.000. This does not include jackpots. So if you were to put a lot of money into a spin and you were to win more than €250.000 you’ll be payed no more than this limit.

The rest of the terms are conditions are pretty usual and don’t really need mentioning. We do recommend everybody to always look through them prior to opening up an account.

Are the CasiGo Casino Bonus Terms reasonable?

The bonus terms can cause a lot of anger if you don’t fully understand them. They are also the reason that a lot of players go online to complain about casinos. So what are the bonus terms at CasiGo?

The first thing to note is that you may never place a bet that exceeds 20% of the bonus amount before meeting the wagering requirements. If you were to receive a bonus of €200, the maximum bet that can be placed is €40. This only applies if the bet size is larger than €5.

Bonuses at CasiGo are subject to an wagering requirement of x35. This is a pretty high number. Most casinos don’t go higher than x30.

It’s also important to note that not every game counts the same towards the wagering requirements. Some games count for the full 100% like slots, but other games might count for less.

A player may never have more than one bonus active at once.

How is the CasiGo Casino Privacy Policy?  

When you create an account at CasiGo the following information will be needed:

• Name;
• Age;
• Contact information;
• Financial data like your bank account number;

This information needs to be used to comply to the law. This information will be encrypted and can’t be seen by employees unless they’re authorized.

Your information will be saved until you close your account. After you close your account it will we stored on their servers for five more years for administrative purposes.

How is the Responsible Gambling Policy of CasiGo Casino?

CasiGo shows us that they really do care about their players. The Responsible Gaming Policy is very well made and extensive. They’ve taken some precautions to prevent players from getting addicted.

All players can set limits to prevent them from spending too much money or playing too much. If you feel like you need a time-out you can contact the customer service or you can do this through your account. The time-out can be between 24 hours and six weeks. If you want to quit gambling completely you can ask the customer service to close your account.

The customer support can also help you with self-exclusion. They will close your account for a certain period of time. After this time they will review whether it’s safe to open your account or not.

The page also names a few organizations that can help when you feel like you’re addicted to gambling.