Reliability

Is Reel Island a qualitative online casino?

Reel Island strives to deliver quality in all areas and you can tell they are committed to that. They offer very good games that make many players’ hearts beat faster. You can choose from hundreds of different games. The casino is immaculate in all aspects of its operations, from banking and mobile compatibility to support, promotions, and licensing. One of the biggest advantages of this gambling site has to do with diversity. Below we would like to take a closer look at why Reel Island is such a good casino.

Is Reel Island a reliable online casino?

When you search the internet for an online casino, thousands of search pages come up with different casinos. We can tell you that many of these casinos do not have the best intentions for you and are therefore not reliable. It is important to check whether a casino is reliable before playing. Of course, gambling is about winning money and spending money. You, therefore, want to be sure that your money is handled safely and fairly. To determine whether a casino is reliable, you can assess several aspects: licenses, customer service, terms and conditions, bonus conditions, deposit and withdrawal, payment options, and more. What we can say after extensive research is that Reel Island is a reliable casino. As written Reel Island is an accredited gambling site that runs its betting operations under the umbrella of White Hat Gaming Limited whose main offices are registered in the jurisdiction of Malta. The company has acquired a license from its local regulator, the Malta Gaming Authority but services UK players under separate permission from the UK Gambling Commission. Reel Island proudly carries the seal of approval of eCOGRA, which is to say players who register there can rely on safe and fair gaming.

When writing our review, we found little evidence of negative reviews online. Most seem to be positive. The majority of the negative reviews online focus around issues with bonus funds, terms and conditions and deposit bonus issues – so, nothing new – and, to be honest, these are complaints you’re going to find at all online casinos, regardless of their age or status. In any case, we can say that Reel Island is a reliable casino. Below we will discuss some things such as the bonus conditions, terms and conditions, the privacy policy and whether they have secure payment methods.

What about the Reel Island customer support?

There are two ways to communicate with the support hosts and hostesses of Reel Island Casino; e-mail or via live chat. The chat is staffed around the clock ensuring players from different accepted countries can receive instant and adequate help whenever they need it. The hosts are very quick to answer and provide extensive information no matter what question or issue you may have. The staff is quite competent, and they know what they are doing, which is not as normal as you may think.

When you are facing issues, there is no need for you to escalate them to many different levels until someone finally pays attention to you. Of course, if you are in no hurry, you can always write to them at supprt@reelisland.com. The only thing that could be added is a phone number, but if the live chat is competent that may not be necessary.

What payment methods does Reel Island offer?

When you gamble your money must be handled safely. You hope that the casino has pure intentions. The process of depositing and withdrawing says a lot about the reliability of a casino. Therefore, it is also important that we check whether Reel Island has this process in order. Whichever country you are playing from at Reel Island Casino, you will have a decent selection of payment methods available to you to make your deposits and withdrawals. These include Visa, Mastercard, Trustly, Sofort, PaysafeCard, PayPal, Skrill, Bank Wire, MuchBetter, Neteller and some less popular payment methods. New payment methods are regularly being introduced. To follow industry standards and their UK gambling license, you will most likely be asked to prove your identity before making your first withdrawal – this is simply done in a few emails where you are required to send a copy of your Passport or Driving Licence to their verification team. Deposits to the player account are made by transfer of money to the account by way of the payment methods stated in the Deposit tab upon login to your account.

All withdrawals will be paid back to the same payment method used to deposit the account. Withdrawal process times vary on each deposit method but using Skrill or Neteller will see a much quicker route to your account as there is less processing time with online e-wallet accounts. Cashouts to your bank or debit/Credit card will be the usual 1-2 working days but it’s often closer to the 2 days. The minimum withdrawal is €10. To make a withdrawal, you must have made or made a minimum of one purchase in your lifetime with us and you have wagered at least once, in full, the deposited amount. Unless otherwise agreed in writing, the maximum you may withdraw in any week is 2500.00 EUR – Weekly. VIP players may be eligible for a withdrawal limit increase.

Are the Reel Island terms and conditions reasonable?

Terms and conditions, every player must deal with it. Likewise, Reel Island has its terms and conditions. There is always plenty to read in the conditions and we, therefore, recommend that you really do this, they are there for nothing. If you are aware of the conditions, you will also be less likely to be surprised. Reel Islands’ terms and conditions are certainly reasonable. There are, however, a few things that we would like to point out to you. Because although we have already said that it is wise to read the terms and conditions, we know from experience that this often does not happen. Not only do we think it is important that you read the general terms and conditions carefully, but also Reel Island itself. They indicate that you should read them carefully because if you use the website in any way, these terms and conditions apply. Below are a few notable or important things.

• If you open or use the Website while residing in any Restricted Territory, or when a new territory is added to the Restricted Territories List: your account may be closed by us immediately; any winnings and bonuses will be confiscated and the remaining balance returned (subject to reasonable charges), and any returns, winnings or bonuses which you have gained or accrued will be forfeited by you and may be reclaimed by us; and you will return to us on demand any such funds which have been withdrawn.
• Following 12 months of uninterrupted inactivity, we will send a reminder mail to you via the e-mail address saved in your account details. Upon receipt of this reminder mail, you will have 30 days to log into your player account. If no login is registered within this 30-day period, €5 of real money credit will be deducted from the balance. If the balance is less than €5, the whole amount will be deducted. If the account remains inactive for 13 consecutive months since your last login, you will be sent a reminder mail every month and a monthly charge of €5 will be incurred and deducted from the real money account accordingly until either the balance is €0 or you log into your account.
• Please note that we aim to provide you with a substantive response as soon as practically possible and seek to resolve your Complaint within 10 days from the date we receive the Complaint. We shall notify you of any time extensions as part of our initial response.

Are the Reel Island bonus terms reasonable?

In addition to general terms and conditions, you also have bonus conditions. Bonus conditions are attached to every casino bonus that you come across on the internet. As with the general terms and conditions, reading the bonus terms and conditions is extremely important. You don’t want to be surprised. A reliable casino has fair bonus conditions, more important is to pay attention to this. Why are there any bonus conditions? The reason for this is simple, namely, to prevent bonus abuse. Without drawing up bonus conditions, it is possible to activate a casino bonus and have it paid out immediately, without wagering in the online casino. The terms and conditions can be found in the footer under the raffle bonus conditions. Reel Island has a separate page that describes the promotion conditions. This is an extensive page so it will take you a while to go through. And yes, Reel Islands terms and conditions are certainly reasonable, but we would like to explain the most important bonus conditions for you. We’ll explain the main standard terms and conditions in a minute, you’ll have to read through the bonus terms to find out which ones exactly apply to your specific bonus.

• We have a zero-tolerance policy towards bonus abuse, fraud, taking unfair advantage of us and/or other suspicious activity, and we reserve the right to block and remove bonuses, associated winnings and/or deposits from accounts that we suspect, at our sole direction, are involved in such activities or behaviours.
• The Terms of Use also apply (as defined in the Website Terms available on our Website). You must comply with the Terms of Use at all times. Failure to comply with the Terms of Use will automatically render any bonus in your account void.
• Bonus amounts credited to a player’s bonus account are subject to thirty-five (x35) times wagering requirements before they are converted to your Cash Balance and can be withdrawn (unless explicitly stated otherwise in the Significant Terms).
• All bonuses except free spins will expire after 30 days of account inactivity unless the Significant Terms state otherwise. All free spins will expire after 10 days from the date they were awarded unless the Significant Terms state otherwise. We reserve the right to remove unused bonuses and related winnings if the promotion’s terms are not fulfilled within this period.

How is the Reel Island privacy policy?

Reel Islands’ privacy policy is extensive and that’s good to see. To create an account at a casino you must leave a lot of information. Much of this data is also very personal, you don’t want it falling into the wrong hands. Since the new privacy legislation means the General Data Protection Regulation (GDPR), companies are obliged to have a privacy statement on their site. Several things should be made clear in the privacy statement: what data is collected, for what purposes, how long the data is collected, whether third parties have access to data, how your data is secured and what your rights are. We have therefore investigated whether Reel Island handles your data properly.

As written, the privacy statement of Reel Island is very extensive. The page contains all the information a privacy statement should have. It is a clear and well-arranged document in which they are transparent about the function of the collected data and what happens to it. In a table, they clearly show why they collect the data and its basis. Information that is stored is: first and last name, address details, e-mail address, date of birth, bank account number, copy of passport or identity card, username, and gender. Precisely because the document is so extensive, it radiates reliability, it doesn’t look like they have anything to hide. Another important point is that the privacy statement is written in clear and understandable language, you will not be overwhelmed with legal jargon.

Reel Island provides a safe gambling environment. For that purpose, the casino utilises advanced firewalls and SSL encryption technology to protect the players’ sensitive information. Reel Island does its best to handle your data securely but cannot guarantee this with 100% certainty. They say the following about it: “Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Information, we cannot guarantee the security of any personal data that you disclose online. You accept the inherent security implications of using the internet and will not hold us responsible for any breach of security unless we have failed in our obligations under data protection legislation. For your privacy protection, we encourage you not to include sensitive Information (such as credit/debit card numbers) in any emails you may send to us.”

How is the responsible gambling policy of Reel Island?   

As Reel Island is licensed by the UK Gambling Commission this means they are required to have a page on the website dedicated to responsible gaming. This is of course also the case. This page presents several tools that you can use as a player to continue playing responsibly. You are also told what to do when gambling becomes a problem. The page is not very extensive, but it does give you all the information you may need.

A few examples of these tools:

• Self-Assessment: by answering several questions you gain insight into the extent to which your gaming behaviour is risky or even problematic.
• Set limits: Set a maximum amount you want to deposit, play or lose per day, per week or month. You can also set time limits.
• Block account: you can also have your account blocked temporarily or permanently.
• Time alert: Helps you keep track of time and will alert you.
• Pause account: Close your account for some time of your choosing.
• Loss Limit: Limit the amount of money that you can lose.

Assuming that players can feel an uncontrollable urge to keep on gambling, they can contact the customer support representatives who are always ready to assist them.